Privacy Policy

1. Information we collect

We only collect information you provide to us directly — such as your name, phone number, email address, business name, and the contents of any message you send us through our contact channels or messaging services (including WhatsApp). We do not use analytics or tracking tools, and we do not automatically collect information about your device or browsing activity.

2. How we use your information

We use the information we collect to:

• respond to enquiries and provide the consultancy, trade, logistics, and technology services you request;
• send service-related messages, such as appointment confirmations and reminders, where you have asked us to;
• maintain records required for tax, accounting, and legal compliance in Pakistan;
• improve and secure our website and services.

3. Messaging and WhatsApp

Where you contact us or opt in through WhatsApp or other messaging platforms, we use those platforms only to communicate with you about the services you have requested. We do not send unsolicited promotional messages, and you may ask us to stop messaging you at any time. Messages sent through WhatsApp are also subject to WhatsApp’s own privacy terms.

4. Sharing your information

We do not sell your personal information. We share it only with service providers who help us operate (for example, hosting and messaging providers), and where required by law or a competent authority. Any provider we use is expected to protect your information and use it only for the purpose we engage them for.

5. Data retention

We keep personal information only for as long as needed to provide our services and to meet legal, tax, and accounting obligations, after which it is deleted or anonymised.

6. Security

We apply reasonable technical and organisational measures to protect personal information against loss, misuse, and unauthorised access. No method of transmission over the internet is completely secure, but we work to protect your data and review our practices regularly.

7. Your rights

You may request access to the personal information we hold about you, ask us to correct or delete it, or withdraw consent for messaging. To make a request, contact us using the details below.

8. Contact

M/S Universal Trade Centre
66-C, Nawab Town, Raiwind Road, Lahore, Punjab, Pakistan
Email: universaltradecentre.info@gmail.com  ·  Phone: +92 333 4558494

9. Changes to this policy

We may update this policy from time to time. The latest version will always be available on this page, with the “last updated” date revised accordingly.